Cable broadband reception

Do you have a problem with your broadband reception?  This cabinet has been a problem for us for some years as successive VirginMedia engineers have told us that it is overloaded - the competent ones, that is!  They go to the cabinet, tweak something and reception is restored - for a while.

For the last two weeks, our internet reception has been very intermittent, usually going off completely between about 3pm and 9pm.  Last week engineers came out two days running but made no difference.  When I complained again on Saturday, some guy in India said he'd send us a hub, which would make us completely we-fi, but It would do nothing to resolve the signal quality to our house.  Today, however, I managed to speak to a charming young lady in Swansea who actually listened to me.  She checked the signal quality to the house and found that it was too high - so on Wednesday another engineer is coming out, so hopefully normal service will be resumed.

In the past, I could speak to a British based technician as a matter of course, but putting their service centres offshore has reduced  service considerably.  Then, an engineer would come, having been properly briefed, and then check both internally and externally, making sure that everything was working properly.  Now,  the person who takes my original call doesn't understand, and the engineer doesn't seem to know what he's doing.  However, by phoning VirginMedia and saying I was thinking of leaving them, I got put through to that charming young lady in Swansea.  So now I'm hoping for the best.

About a year ago we tried Sky, but we were left with no broadband and no telephone, so we returned to VirginMedia with, we thought, a much better deal.  It was certainly far cheaper and got the V+ box that works just like Sky - but now having these problems.  However, to give VirginMedia credit, they have reduced our bill significantly this month.